All About Birmingham New Street Station: Contact Info, Directions

The famous Birmingham New Street Station is the central hub of the British railway network. In fact, it’s the busiest and largest railway station in the Birmingham City Centre, UK.

It’s a key destination for trains that use the West Coast Main Line. This includes Avanti West Coast trains from North West England, Glasgow Central, London Euston, and Edinburgh Waverley.

Next to the station, you’ll find the famous Grand Central Shopping Centre (formerly The Pallasades Shopping Centre), the Birmingham Museum and Art Gallery, and other attractions.

Let’s discover the station in detail – opening hours and contact details, what makes it unique, how to get there, its facilities, and more.

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Want to plan your trip from Birmingham Snow Hill or New Street Station to the London Euston Station? Here’s how to Travel From Birmingham To London By Train, Coach, and Car.

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Birmingham New Street Train Station: Opening Hours, Contact Information, & Tickets

Opening Hours
Monday – Friday: 04:30 AM – 02:00 AM
Saturday: 04:30 AM – 00:30 AM
Sunday: 08:00 AM – 02:00 AM

Address: Station Street, Birmingham City, West Midlands, B2 4QA, United Kingdom

Telephone Numbers
General Station Enquiries: 03457 11 41 41
National Rail Enquiries: 03457 48 49 50
Left Luggage Contact Details: 0121 314 0901
Lost Property Contact Details: 0330 024 0215
Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500

Tickets and Travel Information

The ticket office is located in the middle of the concourse. It’s open from 05:15 AM to 11:00 PM on Monday to Saturday, and from 07:30 to 11:00 PM on Sundays.

To buy tickets online, visit the West Midlands Railway website. When you’re on the site, click the “Buy tickets” tab at the top-left corner and then enter your details. If you travel regularly, you can choose the option to buy a season ticket.

If you need help from the British Transport Police while at New Street, you can find them at the station’s entrance on Hill Street. Alternatively, contact British Transport Police on 0800 40 50 40 (24 hours) or send a text to 61016.

What Is Unique About the Birmingham New Street Station?

Birmingham New Street is the busiest interchange station outside London (around 7 million passengers change trains at this station annually.)

The station is 600m away from Birmingham Moor Street – the second busiest railway station in the Birmingham City Centre. Travelling from New Street to the Birmingham Moor Street Station involves a short walk through a tunnel under the Bullring Shopping Centre.

Meanwhile, Birmingham Snow Hill Station is about 1km away from the station, so you can get there within 10 minutes.

New Street’s barriers and booking offices are operated by Avanti West Coast. Meanwhile, the floor walker staff is provided by Network Rail and CrossCountry.

Birmingham New Street is a penalty fare station for the London Northwestern Railway and the West Midlands Railway.

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How Do I Travel to and From the Birmingham New Street Station?


If you’re walking to or from the station, use these entrances and exits:

  • Hill Street
  • Corner of Stephenson Street and Navigation Street (exit from this point if you’re heading to the Birmingham Moor Street Station or Snow Hill Station.)
  • Bullring Link Bridge (it’s only accessible when the shopping centre is open.)
  • Spanish Steps (it’s a suitable exit if you’re heading to Hurst Street or The Arcadian Shopping Centre)
  • Eastern Plaza (a suitable exit if you’re heading to Moor Street and Smallbrook Queensway)


If you’re travelling by taxi, use the pick-up and drop-off spot outside the Hill St entrance.


There are nearby bus stops on Hill St and Smallbrook Queensway. For more information, visit the travel information office at the station’s entrance on the corner of Stephenson Street and Navigation Street. Alternatively, visit the Transport for West Midlands website.

Travelling from the Birmingham Airport to the station? If so, take the free AirLink shuttle on Bus Stop C at the Birmingham Airport (formerly the Birmingham International Airport.) It’s available every day between 03:30 AM to 00:30 AM.


If you’re changing trains at Birmingham New Street, head to the Red Lounge.

If you want to walk to other train stations, use the Stephenson Street exit to head either to Birmingham Moor Street or the Snow Hill Station (a 5-minute walk for both.) For more information, call 03457 48 49 50.


If you’re travelling to the station using a bicycle, you can park it in an undercover area or in the secure Cycle Pods. If you plan to take your bike with you on a trip, check with the train operator first.


Cars are allowed to do pick-ups and drop-offs near the entrance off Hill Street.

If you’re looking for a car park spot, there are two car park areas located about 5 minutes away from the station. For more information, contact 0345 077 4224.

What Are the Facilities Available at Birmingham New Street Station?

Here are the facilities you’ll find at the Birmingham New Street Station:

  • Waiting rooms
  • Information systems (Departures, arrivals, and other announcements)
  • Toilets and baby changing facilities are on the Blue Lounge (Platforms 2 – 3a), the Yellow Lounge (Platforms 10 – 11a), and the Red Lounge (Platforms 10 – 11b)
  • ATMs
  • Telephones (cards and coins)
  • Lost property counter
  • Left baggage facilities
  • Photo booths
  • Free public Wi-Fi
  • Water Fountain
  • First-class lounge

These are some of the shops available at the station:

  • Boots (located on the main concourse before the ticket barrier.)
  • Costa located (located beyond the ticket barrier, next to the Platform 5b escalator)
  • W H Smith (located on the main concourse before the ticket barrier)

Birmingham New Street Station: Accessibility

The station has accessible baby changing facilities and toilets.

All entrances have automatic doors, and the platforms have escalators, stairs, and lifts. However, platform 1 has an escalator for exiting the platform only.

The footpath on the Hill Street entrance has steps, but there is level access at the drop-off point.

The station also provides the Passenger Assist service, which is available for disabled and older passengers. The Passenger Assist service helps commuters get on and off trains easily, and also offers detailed travel information.

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Attractions Near the Birmingham New Street Train Station

A Brief History of the Birmingham New Street Station

The Birmingham New Street Train Station was founded on Station Street in 1854. In the 1960s, a Sutton Coldfield model railway enthusiast, Don Jones, designed a scale model of the entire station.

The station was completely rebuilt in the late 1960s (around the same time when the West Coast Main Line was electrified.) It was then redeveloped in the 2010s to accommodate the large number of commuters that pass through each day.

Today, the station is managed by Network Rail and is served by Avanti West Coast, West Midlands Trains, CrossCountry, and Transport for Wales.

It’s the fifth busiest railway station in the UK. It has transport links to Glasgow Central, Edinburgh Waverley, Manchester Piccadilly, and other stations in Great Britain.